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Frequently Asked Questions
[To place an order simply click on the Fax Order Form link at the top of the page, print it out, fill it in accordingly, sign the bottom, and fax back to us. If you have any questions (i.e. items, item numbers, etc.) give us a call at the listed telephone number and we will assist you. After you fax the form back to us, we will contact you within 24 hours with information regarding product availability, shipping information, and at that point we will get payment information.]
[Once your order has been processed, we will contact you at the phone number you gave us on the order form. We will go over product availability (lead time/how soon it will ship) and shipping costs. Then you will give us payment information, over the phone, for added security. We accept Visa, Master Card, American Express, and Discover. You must have card present to give complete payment information. Or, you can mail us a check and merchandise will be shipped when the check is received.]
[See map link on Contact Us page. Alpha Store Fixtures is located minutes northeast of Birmingham, Alabama off Interstate 20, exit number 132A (when eastbound). We are located 3/4 of a mile off the interstate on Oporto-Madrid Blvd. S. Building is on left when coming from the interstate. Look for our name in big blue letters on the roof.]
[Shipping time via UPS Ground varies depending on where you are located. Follow this link and put in our ZIP of 35206 to see approximate shipping times (in work days) to where you are located. When calculating shipping times do not count the day shipment goes out. Tracking numbers are available at your request.]
[Unfortunately, we do not cut slat wall in house, but it can be done. If cutting slat wall against the slats, be sure to cut it face down, with the blade of the saw coming up through the finished side of the slat wall. If cutting slat wall with slats, just be sure to stay in the center of the slat.]
[We do special orders on most any store fixture we have available to us. Special orders are paid in full up front and can not be returned. Our most popular special orders are on showcases and counter units. Depending on what exactly you need (dimensions, lights, locks, mirrored doors, etc), special order cases and counters usually take between 2-6 weeks and then are shipped via truck line. Special order slat wall is also available in any laminate finish and also with metal inserts. Special order slat wall usually takes around two weeks.]